Pay in full
You must pay within the due date on the fine.
Alternatively, you can pay by using one of the payment methods listed on the back of the fine.
Appealing a fine
If you believe there is a good reason for you not to pay a fine, you can apply for an internal review, as long as the matter has not been lodged with the Magistrates Court.
Reasons that are not valid
We do not consider the following grounds valid reasons for the withdrawal of a fine:
- being new to, or unfamiliar with the City of Whittlesea, or a particular road rule
- pulling into a signed restricted area to answer a phone
- appointments or meetings running overtime
- not noticing or misreading a parking sign
- being unaware of which vehicles can use Loading Zones or Permit Zones
- running out of petrol, or experiencing vehicle issues that did not require repair/towing
Reasons we will consider
We will only consider withdrawing a fine in the following circumstances (you’ll need to provide supporting evidence):
- the infringement notice was issued 'contrary to law' (you believe you did not commit an offence)
- the infringement notice was issued to the wrong person or vehicle (for example, you were not in the location or the wrong registration was recorded)
- 'exceptional circumstances' (verifiable and unforeseen circumstances outside of your control) could excuse the infringement, such as:
- a medical emergency (an injury/illness posing an immediate risk to a person’s life or long-term health)
- a vehicle breakdown
- you stopped to avoid a collision or in the interests of safety
- you have 'special circumstances' that result in you being unable to either understand or control the conduct that led to the offence, such as:
- a mental or intellectual disability, disorder, disease or illness, or
- a serious addiction to drugs, or alcohol or a volatile substance, or
Nominate another driver
We issue parking infringement notices to the registered owner of the vehicle, as per the registration details held by VicRoads.
If you were not the driver at the time of a parking offence, nominate the driver by completing and returning a signed:
You can email this form to firstname.lastname@example.org or mail it to:
Locked Bag 1
Bundoora MDC VIC 3083
Information you need to provide
You need to provide all of the relevant information and any supporting documentation to us when you request a fine review.
We require verifiable independent documentation to consider withdrawing a fine on the grounds of exceptional circumstances. For example:
- If your parking fine was due to a vehicle breakdown, you will need to provide an invoice for mechanical/roadside assistance or towing.
- If you experienced a medical emergency, you will need to provide a letter from the hospital or treating medical practitioner confirming the emergency on the day.
- If your objection relates to a parking permit, include the permit number, expiry date, issuing council and if possible, a copy of the permit.
Apply for a review
You can only request one review of your infringement notice, according to the Infringement Act 2006.
If you have applied for an internal review but have not received a response, please call us on 9217 2170.
It can take up to 90 days to review your infringement notice. If you have already requested a review, your notice will have been placed ‘on hold’ and you do not need to take further action until you receive our response.
How we conduct the internal review
When undertaking a review, we take into account all of the available information, including:
- information collected by the issuing officer
- circumstances outlined by you in your request for internal review (and any supporting documents)
- requirements under the relevant legislation (for example, Road Safety Road Rules 2009, Environment Protection Act 1970 or Infringements Act 2006)
Process after you request a review
You will receive a written response by mail to your postal address advising you of the outcome of your review application.
If you provide insufficient information, we may contact you for more details before reviewing your infringement notice. If we don't receive this information by the specified date, we will make a decision based on the information at hand.
If the infringement is upheld, we will advise you of a new payment date.
If you don't pay the infringement notice, request a payment extension or elect to go to court by the new due date, you will incur further costs in late fees.
Having the matter heard at court
If you disagree with the outcome of your internal review, your remaining option is to have the matter heard at the Melbourne Magistrates’ Court.
Note: If you don’t let us know that you wish to have the matter heard in court, you may incur further costs in late fees.
If you do not pay your fine before the due date, or dispute it in writing, we will begin a 4-step collection process.
At each step, extra costs are added to the fine to cover the costs of collection.
Step 1 – Penalty Reminder Notice
If you do not respond or pay your fine before the due date, we will send you a penalty reminder notice, with a processing fee added to your fine.
If eligible, write to us requesting an extension of time to pay or to pay via a payment plan (eligibility criteria apply to any person on a Centrelink Pension card, Veteran Affairs card or Healthcare card).
Step 2 – Collection Service
If you do not respond or pay your fine before the due date on the penalty reminder notice, our collection service will send you a letter of demand with added fees applied.
The options are the same as for Step 1, but you now have only 14 days from the date of this letter to take action.
Step 3 – Magistrates Court
If you do not respond to Step 1 or 2, we will lodge the matter with the Magistrates' Court. You will receive a charge and summons, which will include the date, time and place of the hearing.
If you do not attend court on the date/time of the hearing, or do not get the court’s permission to be absent from proceedings, the case will continue despite your absence.
If you are ordered to pay the fine, you will receive a Court Order of enforcement, which will include the fine and the costs to Council to date.
Step 4 – Sheriff’s Warrant
If you do not respond to the Magistrates' Court Order within the time set by the Magistrate, a warrant will be issued with even further costs set by the State Government.
A warrant gives the Sheriff power to demand payment of the fine and all costs, or to take your possessions as security.