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Council lauded for service delivery throughout pandemic

Council lauded for service delivery throughout pandemic

Thursday, December 09, 2021

The City of Whittlesea has continued to perform well in delivering many services to the community during the pandemic, according to the latest Know Your Council data.

Data released for Victoria’s 79 councils shows that in the 2020/21 financial year, the City of Whittlesea maintained its performance for services including animal management requests (98% responded to on the same working day), food complaints (an average of 1.01 days to action) and compliance follow up (100% compliance).

CEO Craig Lloyd said the annual release of comparative data was an opportunity for Council to review its performance and make improvements where necessary.

“We are always looking for opportunities to improve the way we work, so this data is useful in identifying areas in which we’ve done well and others that need fine tuning,” he said.

Mr Lloyd said he was pleased that the City of Whittlesea was ranked in the top five among metropolitan councils for participation in the Aboriginal Maternal and Child Health service.

“Our teams have been working to help our Aboriginal community engage in a range of Council services, including Maternal and Child Health so it’s pleasing to see some success in this area,” he said.

Chair Administrator Lydia Wilson said she was pleased to see an improvement in Council’s governance performance.

“I’m pleased to see our scores for increased transparency in decision-making as well as higher responsiveness in statutory planning matters significantly improve.”

Just 4.35% of decisions were made at closed meetings, compared with 8.37% for similar councils.

“Council has had a renewed focus on transparency and involving our community in decision making, including through our new Community Engagement Policy endorsed earlier this year,” she said.

“It’s been a challenging year for community involvement in many ways due to the pandemic and an inability to come together in person,” she said.

“However, we’ve been able to divert many of our meetings and some of our services to the online space to ensure continued community involvement.”

“We look forward to getting out and about more in 2022.”

Mr Lloyd said while on the surface the cost of elected representation looked higher than other councils, it was because the figure was divided by three Administrators, rather than 11 councillors.

“The remuneration for Administrators is set by the Victorian Minister for Local Government and in fact the overall cost of administrators is only a 5% increase,” he said.

Mr Lloyd said figures around missed bin reporting reflected a change in the way calls about missed bins were documented previously.

“The missed bin figures are actually 6725 bins of the 5.75 million scheduled bin collections which is only a very small portion and we have been working with our contractor to ensure our reporting is documented accurately and the problem addressed,” he said.

You can view the latest Know Your Council data at