We provide support and services to assist you to live independently and remain safe in your home. This is part of the Commonwealth Home Support Program (CHSP) and Home and Community Care Program for Young People (HACCPYP).
Services are available if you are:
All our services are flexible to meet individual needs and can be provided in the home or in the community.
Domestic Assistance – cleaning, vacuuming, mopping floors, change bed linen, hand washing
Personal Care – assist with self-care tasks to maintain hygiene and grooming
Flexible Respite Care – supports the carer at home or in the community eg: go for a walk, prepare and eat a meal, assist with household tasks, exercise, wellbeing activities and use technology
Social Support individual –accompany you to shop, pay bills, go out for meals, reconnect with activities, use technology, go to the cinema, art gallery or cemetery etc
Social Support centre based -activity groups including an Aboriginal and Torres Strait Islander group, Men’s group, other culturally appropriate groups for Republic of North Macedonian and Italian residents
Meals -delivered to your home and individual support with meal preparation
Home and Garden Maintenance - Services to maintain safety at home eg: changing light globes, tap washers, fitting and replacing smoke detectors, installing handheld showers or grab rails, high dusting, window cleaning, and gutter cleaning (single-story houses only). Garden maintenance includes removing hazards such as pruning trees and branches, and general garden tidy up – 4 - 6 times per year (spray weeds, mow lawns, whipper snip etc)
The Federal Government has introduced My Aged Care, a centralised intake system for any new aged care services. Residents will be required to register with My Aged Care by contacting them on 1800 200 422.
Once they have been registered, a referral will be forwarded to the local Regional Assessment Service. When the referral is received, the resident/family/friend/carer will be contacted to organise an assessment.
Contact the National Disability Insurance Scheme (NDIS) to check eligibility.
The Brotherhood of St Laurence is a local partner agency in the City of Whittlesea who can provide support and access to the NDIS.
If you are not eligible for services from the NDIS, contact our Intake Officer on 9407 5935.
The State and Federal Government help fund home support services, which we then deliver to the community.
We follow the State and Federal Government fees policy which means you pay a fee to contribute to the cost of service delivery. Financial hardship is considered under this policy. Please discuss this with us.
You will receive an invoice from us every 4 to 5 weeks. Please call our Customer Engagement team on 9407 5940 for further information.
At times we may decline your service request. This would be considered on a case-by-case basis. Case declines are generally because Council feel that we do not have the correct service type or expertise to deliver the desired service. We may offer you an alternative, but this may not meet your needs or requirements. We would make every effort to help you choose another service provider.
Our Access team supports people with disabilities, their carers, disability support agencies and business, to ensure people with disabilities can fully participate in the community. To find out more about the Access team please contact them directly on 9217 2028 or email access@Whittlesea.vic.gov.au
For more information contact our Customer Engagement Team on 9407 5940