The City of Whittlesea plays a vital role in ensuring public health and has been monitoring all new information about the spread of coronavirus (COVID-19).
The health and safety of our community is our number one priority. Responding to advice from medical professionals and to comply with social distancing requirements we have closed several council facilities, made changes to Council services to ensure we keep delivering for our community, and cancelled events to help stop the spread of the disease.
Due to the rapidly changing situation, we continue to monitor operations and will keep you informed via this dedicated page.
You can also follow us on Facebook https://www.facebook.com/CityOfWhittlesea/
Our customer service desk is currently closed but you can call us on (03) 9217 2170 or email us at firstname.lastname@example.org
Contact us at email@example.com if you need assistance accessing any of the below information.
We can also help you access it in your preferred language - call 131 450 for support.
All playgrounds, outdoor gym facilities, skateparks and barbecue areas and now closed until further notice.
Yes. At this stage, dog parks in the City of Whittlesea remain open but they are being monitored to ensure strict social distancing and gathering restrictions are being followed? If not, Victoria Police will be notified and fines may be imposed.
Yes! You are being strongly urged by all levels of government and health experts to stay home whenever possible. There are only a few exceptions to this, including seeking medical care, travelling to and from work, shopping for essentials such as food and medicine, and daily exercise. Strict social distancing and gathering restrictions apply to all outings.
All individuals over 70 years old, 60 with a pre-existing medical condition, and Indigenous people over 50 years are advised to stay home as much as possible, as they fall within the highest risk category for contracting coronavirus.
Caring for our aging community and people living with a disability is a high priority for the City of Whittlesea.
We are adhering to all government and health advice about coronavirus (COVID-19) to ensure essential services to these residents are delivered in a way that keeps our community and our staff safe and healthy.
Delivered meals are continuing as normal. All clients have been contacted to discuss their current needs and the possibilities of delivering additional meals for freezing. To find out more about these services phone our Intake Officer on 9407 5935.
This service is continuing as normal. We are calling clients to make sure they are ‘well / healthy’ enough to receive their regular service. To find out more about accessing assistance around the home, contact our Intake Officer on 9407 5935.
All support for carer programs have been cancelled until further notice.
All events and programs have been cancelled to help stop the spread of coronavirus.
This includes the Ageing Well Expo in June, and the following LEAP programs:
Senior’s clubs are considered non-essential gatherings and are therefore suspended until further notice.
This program has been suspended until further notice.
Yes our animal ranger services are still operating.
You can pay online. Our customer service desk is closed to help stop the spread of coronavirus so we will be unable to take payments in person at this time. You can call us on 9217 2170 if you need assistance with this process.
Download the form and submit via email or post. We are unable to take payments in person at this time. We’ll be in touch once the coronavirus situation eases.
Many of our building and planning services can be accessed via this webpage. You can also email or post your building or planning application to us. If you have any difficulties, please phone 9217 2259, Monday to Friday from 8.30am to 5pm or email firstname.lastname@example.org.
We are committed to supporting local community groups and services.
One way we do this is through our annual grant programs where we support community groups deliver local projects and programs.
Like many businesses and organisations, we are adapting to the effects of coronavirus (COVID-19). As a result, we are reviewing a number of service areas to identify where we can provide the best support to our community in a rapidly changing environment.
We are reviewing our current community grants to assess the best way to provide value to the whole community which is also adjusting to the effects of COVID-19.
Our new grant program/s will be developed in consultation with the community.
You will still receive your grant. However, if your group has been affected by the pandemic and you are unable to deliver the program that was intended, please contact the Community Development Grants Officer on 9217 2397 or email@example.com
Our grants programs are now on hold while we assess the best way to provide value to the whole community as we all adjust to the changing environment.
In light of many groups having to suspended programs or change the way they operate, we also want to ensure your community group has time to develop activities and projects that will be successful post-pandemic.
We will contact you in coming weeks with more information.
We will engage with the community on a draft grants program and incorporate feedback where appropriate.
Customer service centres: closed
Community centres: closed
PRACC: is closed and all scheduled performances and events are cancelled until further notice.
Yarra Plenty Regional Library: all branches are closed
Pools and gyms: are closed
Sportsgrounds, playgrounds, skateparks, outdoor gyms and BBQ areas: closed
Growling Frog Golf course: closed
Neigbourhood houses: closed
Yes but to help stop the spread of coronavirus (COVID-19), we encourage people to enjoy the convenience of watching Council’s Ordinary Meeting on Tuesday 7 April from the comfort of their own home.
People can watch the Council Meeting live using the City of Whittlesea YouTube channel, or view a recording of the Meeting on our website.
We’ve decided to close the council offices to visitors based on the advice from the Federal and State governments regarding places of gathering and social distancing. We want to ensure that we’re doing everything we can to help stop the spread of coronavirus (COVID-19).
At this stage, we don’t know when we will reopen our offices to visitors. The health of our community and staff is our priority. We’ll be monitoring the advice from the Federal and State governments and reopen when it is safe to do so. Follow us on Facebook for the latest updates.
We’re still working and providing many of our usual services. Please feel free to contact us. If you normally visit us at one of our council offices, we ask that you please use the self-serve options online, phone or email us.
All events and gatherings have been cancelled until June.
No. Citizenship ceremonies have been cancelled until further notice as part of our efforts to help stop the spread of coronavirus.
Yes. Immunisation is a critical service for our community. We will continue to provide immunisation sessions across the City of Whittlesea. However, strict rules that have been imposed by the Australian and Victorian government on good advice from health experts means that some of our venues are not appropriate for this service. As a result, we have made some changes that will ensure we continue delivering for our community.
The City of Whittlesea, like most organisations, is adapting to the effects of coronavirus (COVID-19).
Immunisation is a critical service and we are making some changes to the way we conduct our public sessions to ensure we can keep our community and our staff safe.
The following venues are too small to be able to safely conduct immunisation sessions during the coronavirus pandemic:
As a result, immunisation sessions at these venues have suspended for 2020.
Families can still attend sessions at:
A revised timetable will be available online.
Once you arrive at the venue, you will be asked to do the following:
Please do not attend an immunisation session if you or your child:
Community immunisation is our priority. To ensure we can meet these needs as best we can, we have suspended our flu vaccination service for workplaces. You will still be able to receive a flu vaccine, once they are available, at a community immunisation session.
Even though community centres are shut, you’ll still be able to access them for immunisation sessions.
Enrolment can be made by email, online or phone. Visit this webpage for more information.
From Wednesday 25th March all MCH services provided by the City of Whittlesea are now offered by phone until further notice.
This follows advice from the Department of Health and Human Services (DHHS).
Home and centre visits will be replaced by a phone call from your MCH nurse at the booked appointment time.
Where deemed clinically essential by your MCH nurse, short face to face consultations (of no more than 15 minutes) may go ahead.
Parents should be reassured that the evidence so far is babies and children under 5 years old are at a reduced risk of serious illness from coronavirus.
If you are concerned, please call the 24-hour MCH line on 13 22 29.
To help stop the spread of coronavirus (COVID-19), the Department of Health and Human Services (DHHS) has advised councils in Victoria to conduct all MCH appointments by phone until further notice.
Yes. Your MCH nurse will call you at your booked appointment time. Please note that the call may come up on your phone as a private number.
The move to MCH phone consultations will still allow us to assess that your baby is growing and healthy and we will talk to you more about this at your first phone consultation.
Your MCH nurse can talk you through how to measure your baby’s head if you have tape measure. However, this is only one indicator that your baby is growing and healthy.
If you have scales we will talk you through weighing your baby. Again, your baby’s weight is only one measure of its development and we will ask other questions that will help to assess your baby’s health and well-being. A short face to face consultation (of no more than 15 minutes) can be set up if it deemed clinically essential by your MCH nurse.
Your hospital will discuss follow up appointments with you when you are discharged. When your baby is between 10 to 14 days old, you will be contacted by our home visiting coordinator who will discuss and arrange MCH phone consultations with you.
Please note, that to protect the health and wellbeing of parents, babies and staff, first time parent groups are not going ahead.
f you have any concerns regarding your baby’s feeding, please call Council on 9404 8888 to make an appointment for a phone consultation with a lactation consultant. Breastfeeding drop in sessions will not run, but again you can ring and schedule an appointment to speak to a lactation consultant.
You can also call the 24-hour MCH line on 13 22 29.
There is an excellent Maternal and Child Health App that you can download. This will allow you to plot your baby’s growth and weight and your MCH nurse will be able to talk you through using this.
Here's more information about the app:
Applications can be sent to us by mail, or scanned and emailed to us.
Most payments can be made on this webpage or by posting a cheque or money order. Building and planning payments can be made over the phone: 9217 2259.
Yes. From Monday 30 March all playgrounds, skateparks and outdoor gyms are CLOSED following an announcement from the Prime Minister. Barbecues in parks will be closed too.
The Federal Government has prohibited social sporting-based activities.
Parks Victoria has announced a number of park and facility closures.
To find out which ones visit their website: https://www.parks.vic.gov.au/
Council is continuing to provide essential services including maintaining our City. This includes mowing, where social distancing rules can be applied.
Yes, it is an essential service.
We know there are more cars than usual parked in local streets right now with many people working, or just staying, at home. To help our drivers get to your bins, please make sure they are placed on the kerb away from any obstructions.
Hanson’s Wollert Landfill and the recycling facility at 480 Cooper Street Epping are closed to the public from Wednesday 25 March.
These measures have been put in place to help reduce the spread of coronavirus (COVID-19).
These changes do not affect kerbside bin collections.
Council will review the vouchers provided to residents for these facilities when they re-open to public.
There is not change to our hard waste collection service at this time.
The outbreak of Coronavirus is causing economic disruption in many sectors including tourism and hospitality, education, entertainment, property, resources, and international supply chains. The below information aims to help City of Whittlesea businesses navigate the latest support available.
Visit these websites for more information on the Coronavirus and your business:
Business Victoria - call the dedicated business hotline on 13 22 15.
The most recent support available is the Jobseeker Payment initiative. Businesses impacted by the coronavirus will be able to access a subsidy to continue paying their employees.
As part of a $1.7 billion economic survival package, the Victorian Government has announced $500 million to establish a Business Support Fund to assist small to medium businesses most impacted by the COVID-19 outbreak.
The Victorian Government will work with the Victorian Chamber, Australian Hotels Association and Ai Group to administer the fund to help businesses survive and keep people in work.
Applications are now open online.
Free mentoring sessions will be provided by the Small Business Mentoring Service and Box Hill Business Enterprise Centre. Please apply via email to firstname.lastname@example.org
If you are an expert in the following topics, email Rebecca Ganicoche, Business Engagement Officer. We're currently looking for local presenters to host webinars for our local business community.
We are currently promoting local businesses on our ‘South Morang Farmers and Makers Market’ Facebook page. We aim to let the community know alternative ways to engage your business. Please email Amy Berthelot, South Morang Farmers and Makers Market project officer, if wish to participate
Encouraging local residents to support local businesses is crucial than ever before. If your food or hospitality business is still trading and you've implemented new ways of working, i.e.; home delivery, then let us know.
We are listing our food and hospitality businesses on Council's Whittlesea Tourism website. To have your businesses included, tell us your;
Send these details, with a photo that represents your business to email@example.com
World Health Organisation has updated international information on the coronavirus disease (COVID-19) Pandemic.
The most reliable information on the coronavirus can be found on both the Victorian and Australian government’s websites.
1800 675 398
There is a self assessment tool available on the DHHS website which helps assess if you are at risk of COVID-19.
Download the Australian Government's app:
Coronavirus information for Aboriginal communities: DHHS
SBS information hub in multiple languages: SBS website
DPV Health multicultural resources: DPV Health
In times like this it is important that we band together and provide support for our most vulnerable community members, such as the elderly and those with disability.
While the message is to practice self-isolation, there are some simple ways you can still help out your neighbours.
If you know someone who might be in need, you can create a calling card you can drop by their house offering simple things such as picking up supermarket items for them or simply having a chat over the phone.