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Council Services FAQs

Information on council services during COVID-19 and current restrictions.

Frequently Asked Questions

Caring for our ageing community and people living with a disability is a high priority for the City of Whittlesea.


Will I still get my delivered meals?

Delivered meals are continuing as normal.

To find out more about these services phone our Intake Officer on 9407 5935.

Can I still access home support?

This service is continuing as normal. 

To find out more about accessing assistance around the home, contact our Intake Officer on 9407 5935.

Can seniors' clubs still meet?

Seniors' Clubs can meet online. 

LEAP Seniors' Golf Program has resumed with COVIDSafe settings.

What about Social Support Groups?

No centre-based activities. Online activity will continue until the end of the year.

Will rangers still collect my pet if it gets out?

Yes our animal ranger services are still operating. 

How can I register a new pet?

Download the form and submit via email or post or come in to our service centres.

Are dog parks open?

Yes, dog parks are open. 

Is Epping Animal Welfare Facility open?

Yes, for collection only but you'll need to book an appointment - please call 8401 6600.

How do I contact the Building and Planning Team?

Our Building and Planning service centre at the Council Offices in South Morang has reopened.

Many of our building and planning services can be accessed via this webpage. You can also email or post your building or planning application to us at Locked Bag 1, Bundoora VIC 3083

If you have any difficulties, please phone 9217 2170, Monday to Friday from 8.30am to 5pm or email

Are Council meetings still going ahead?

Yes, Council Meetings are being conducted online until the end of the year. 

Watch the Council Meeting live using the City of Whittlesea YouTube channel.

Have Council events been cancelled?

We are beginning to reopen events.

Our annual Christmas Carols will be held in person in South Morang and online. 

Find out more on our arts website 

Are citizenship ceremonies still happening?

All Citizenship ceremonies are postponed at this stage. No in-person gatherings permitted. More information will be provided shortly.

Is the immunisation service running?

Yes. Immunisation is a critical service for our community. We will continue to provide immunisation sessions across the City of Whittlesea. However, strict rules that have been imposed by the Australian and Victorian government on good advice from health experts means that some of our venues are not appropriate for this service. As a result, we have made some changes that will ensure we continue delivering for our community.

How are immunisation services changing?

  • All bookings for public immunisation sessions are now done online
  • When you attend your session, social distancing measures will be enforced.
  • Some changes have to been made to the immunisation timetable.

Why have these changes occurred?

The City of Whittlesea, like most organisations, is adapting to the effects of COVID-19.

Immunisation is a critical service and we are making some changes to the way we conduct our public sessions to ensure we can keep our community and our staff safe.

What additional measures are in place at the venues?

Once you arrive at the venue, you will be asked to wait in your car until your appointment time.

  • One parent or guardian to accompany a child for their immunisation appointment during the pandemic
  • QR code to be scanned on entering the building
  • Masks are mndatory

Please do not attend an immunisation session if you or your child:

  • is unwell in any way

Workplace immunisation

Community immunisation is our priority. To ensure we can meet these needs as best we can, we have suspended our flu vaccination service for workplaces. You will still be able to receive a flu vaccine, once they are available, at a community immunisation session.

Even though community centres are shut, you’ll still be able to access them for immunisation sessions.

Read more about public immunisations sessions.

Are kindergartens open?

Childcare, family day care and kindergartens are open with relevant safety measures in place.

More information is available on the Victorian Government's webpage.

How do I enrol my child in kindergarten?

Enrolment can be made by email, online or phone. Visit this webpage for more information.

Are playgroups running?

Playgroups are running outdoors, and up to 30 people and their dependents can meet. Vaccination is strongly recommended.

Council's Supported Playgroups will recommence outdoors from 15 November.

All libraries are open for fully vaccinated patrons with density limits. Click and collect is also available and the mobile library service will resume for click and collect. 

What is the current status of Maternal and Child Health services?

Services are open to all vaccinated and non-vaccinated parents and carers.

Is there an app I can use?

There is an excellent Maternal and Child Health App you can download which allows you to plot your baby’s growth and weight. Your MCH nurse will be able to talk you through using this. 

Here's more information about the app:

How do I make a payment?

Most payments can be made on this webpage or by posting a cheque or money order.

Building and planning payments can be made over the phone: 9217 2259. 

Are playgrounds and skate parks open?

Playgrounds, outdoor skate parks, parks and outdoor gym equipment are open. 

Are sports grounds open?

Sports grounds are open. 

Council facility or pavilion is open for the purpose of community sport, you do not need to be fully vaccinated to access the facility to participate or access change rooms/toilets.

Is Thomastown Recreation and Aquatic Centre (TRAC) open?

Thomastown Recreation and Aquatic Centre (TRAC) is currently open. TRAC is operating in a COVID Safe setting and is observing density and vaccination requirements.

Is Mill Park Leisure open?

Mill Park Leisure is currently open. Mill Park Leisure is operating in a COVID Safe setting and is observing density and vaccination requirements.

Is Whittlesea Swim Centre open?

Whittlesea Swim Centre is currently open. It is operating in a COVID Safe setting and is observing density and vaccination requirements.

Is my kerbside collection still continuing?

Yes, it is an essential service. 

Is the rubbish tip still open?

Yes, the tip is now open.

What about bundled branch and hard waste collections?

Our hard waste and bundle branch and hard waste collections are continuing. 


At the moment the biggest priority for the City of Whittlesea is the pandemic and the impact it’s having on our community.

The youth team is going to play a role and will be dedicating its resources in this space for the next couple of months. The work the team will be doing includes working with our isolation, relocation and support program and helping at pop-up vaccination centres.

As a result, Council’s current Youth Services programs will cease for the time being, but our facility EDGE at Westfield Plenty Valley will remain open Monday to Friday for headspace and YFLEX appointments only.

We’ll be back on deck in the new year. If you really need to chat to us, you can call us on 9404 8800.

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