Information on council services during COVID-19 and current restrictions.
Caring for our aging community and people living with a disability is a high priority for the City of Whittlesea.
We are adhering to all government and health advice about coronavirus (COVID-19) to ensure essential services to these residents are delivered in a way that keeps our community and our staff safe and healthy.
Delivered meals are continuing as normal. All clients have been contacted to discuss their current needs and the possibilities of delivering additional meals for freezing. To find out more about these services phone our Intake Officer on 9407 5935.
This service is continuing as normal. We are calling clients to make sure they are ‘well / healthy’ enough to receive their regular service. To find out more about accessing assistance around the home, contact our Intake Officer on 9407 5935.
All support for carer programs have been cancelled until further notice.
All events and programs have been cancelled or moved online.
This includes the following LEAP programs:
Senior’s clubs are considered non-essential gatherings and are therefore suspended until further notice.
This program has been suspended until further notice.
Yes our animal ranger services are still operating. You will be able to visit the Epping Animal Welfare Facility to collect a pet that has been brought in. However, if your animal has been seized because it has been allegedly involved in an attack, you will not be able to visit due to Stage 4 restrictions.
You can pay online. Our customer service desk is closed to help stop the spread of coronavirus so we will be unable to take payments in person at this time. You can call us on 9217 2170 if you need assistance with this process.
Download the form and submit via email or post. We are unable to take payments in person at this time. We’ll be in touch once the coronavirus situation eases.
Yes. At this stage, dog parks in the City of Whittlesea remain open but they are being monitored to ensure physical distancing is being practised.
We have launched a new grants program, the Whittlesea Creative Communities Fund, that has been designed to provide funding for creative projects to directly respond to the impacts of COVID-19.
Many of our building and planning services can be accessed via this webpage. You can also email or post your building or planning application to us. If you have any difficulties, please phone 9217 2259, Monday to Friday from 8.30am to 5pm or email email@example.com.
We are committed to supporting local community groups and services.
One way we do this is through our annual grant programs where we support community groups deliver local projects and programs.
Like many businesses and organisations, we are adapting to the effects of coronavirus (COVID-19). As a result, we have reviewed our grants program and have refocussed it to supporting community groups as they recover from the pandemic.
We have simplified its current program by developing four new grants to be accessed by not-for-profit groups operating in the City of Whittlesea:
Council has also increased its investment in the community grants program by almost $20,000 - from $514,000 (2019/20) to $533,421.
Existing community grants that will continue in 2020/21 include Economic Development Grants, Environmental Works Grants, Senior Citizens’ Club Grants and Female Inclusion in Sport Grants.
You will still receive your grant. However, if your group has been affected by the pandemic and you are unable to deliver the program that was intended, please contact the Community Development Grants Officer on 9217 2397 or firstname.lastname@example.org
Our grants programs are now on hold while we assess the best way to provide value to the whole community as we all adjust to the changing environment.
In light of many groups having to suspended programs or change the way they operate, we also want to ensure your community group has time to develop activities and projects that will be successful post-pandemic.
We will contact you in coming weeks with more information.
We have launched a new grant program, the Whittlesea Creative Communities Fund, that has been designed to provide funding for creative projects to directly respond to the impacts of COVID-19. Read more on our grants page.
In response to the impacts of COVID-19, Council has released a Sports Club Emergency Grant program designed to provide financial assistance to local sports clubs. Read more on our grants page.
Permitted Second Step activities:
Yes but to help stop the spread of coronavirus (COVID-19), council meetings are being conducted remotely. We encourage people to enjoy the convenience of watching council meetings from the comfort of their own home.
People can watch the Council Meeting live using the City of Whittlesea YouTube channel
We’ve decided to close the council offices to visitors based on the advice from the Federal and State governments regarding places of gathering and social distancing. We want to ensure that we’re doing everything we can to help stop the spread of coronavirus (COVID-19).
At this stage, we don’t know when we will reopen our offices to visitors. The health of our community and staff is our priority. We’ll be monitoring the advice from the Federal and State governments and reopen when it is safe to do so. Follow us on Facebook for the latest updates.
We’re still working and providing many of our usual services. Please feel free to contact us. If you normally visit us at one of our council offices, we ask that you please use the self-serve options online, phone or email us.
Yes. When you arrive at the Council, call the number that’s on the sign at the front door. A staff member will then exchange your sharps container for you.
All in person events and gatherings have been cancelled for now. Check our event listings here to find virtual and online events.
No. Citizenship ceremonies have been cancelled until further notice as part of our efforts to help stop the spread of coronavirus.
Yes. Immunisation is a critical service for our community. We will continue to provide immunisation sessions across the City of Whittlesea. However, strict rules that have been imposed by the Australian and Victorian government on good advice from health experts means that some of our venues are not appropriate for this service. As a result, we have made some changes that will ensure we continue delivering for our community.
The City of Whittlesea, like most organisations, is adapting to the effects of coronavirus (COVID-19).
Immunisation is a critical service and we are making some changes to the way we conduct our public sessions to ensure we can keep our community and our staff safe.
The following venues are too small to be able to safely conduct immunisation sessions during the coronavirus pandemic:
As a result, immunisation sessions at these venues have suspended for 2020.
Families can still attend sessions at:
A revised timetable is available here.
Once you arrive at the venue, you will be asked to wait in your car until your appointment time.
Please do not attend an immunisation session if you or your child:
Community immunisation is our priority. To ensure we can meet these needs as best we can, we have suspended our flu vaccination service for workplaces. You will still be able to receive a flu vaccine, once they are available, at a community immunisation session.
Even though community centres are shut, you’ll still be able to access them for immunisation sessions.
Childcare is open without a permit from 28 September and kindergarten will reopen for Term 4 2020.
Enrolment can be made by email, online or phone. Visit this webpage for more information.
Yarra Plenty Regional Library branches are open for click and collect only.
Library members can still access books online via their eLibrary.
There are different apps you can download and use your YPRL to access ebooks, audiobooks, newspapers, music and learning.
visit www.yprl.vic.gov.au for more information.
All Maternal and Child Health appointments will be via telehealth until further notice. If you have an appointment, your MCH nurse will call you at your appointment time.
You can call us on 9404 8888 with any questions, or to change an appointment.
If you are concerned, please call the 24-hour MCH line on 13 22 29.
To help stop the spread of coronavirus (COVID-19), the Department of Health and Human Services (DHHS) has advised councils in Victoria to conduct some MCH appointments by phone until further notice.
Yes. Your MCH nurse will call you at your booked appointment time. Please note that the call may come up on your phone as a private number.
The move to MCH phone consultations will still allow us to assess that your child is growing and healthy, and we will talk to you more about this at your first phone consultation.
If you have any concerns regarding your baby’s feeding, please call Council on 9404 8888 to make an appointment for a phone consultation with a lactation consultant. Breastfeeding drop-in sessions will not run, but again you can ring and schedule an appointment to speak to a lactation consultant.
You can also call the 24-hour MCH line on 13 22 29.
There is an excellent Maternal and Child Health App you can download which allows you to plot your baby’s growth and weight. Your MCH nurse will be able to talk you through using this.
Here's more information about the app:
Applications can be sent to us by mail, or scanned and emailed to us.
Most payments can be made on this webpage or by posting a cheque or money order. Building and planning payments can be made over the phone: 9217 2259.
Playgrounds and outdoor gym equipment is open.
Skateparks remain closed during the Second Step of the Victorian Government's roadmap to reopening.
Barbecues in parks remain closed.
All Council sport facilities will be closed in line with government restrictions.
Local parks are open but you must stay within 5km of home.
For information about Parks Vic locations visit Parks Victoria online..
Council is continuing to provide essential services including maintaining our City, this includes mowing, where social distancing rules can be applied.
Yes, it is an essential service.
We know there are more cars than usual parked in local streets right now with many people working, or just staying, at home. To help our drivers get to your bins, please make sure they are placed on the kerb away from any obstructions.
Hanson’s Wollert Landfill is closed to the public. The facility will remain open to council waste trucks and commercial customers. During this time they will only accept card payments (no cash) and will record, but not physically hole punch rates notice vouchers.
If you are unwell, do not attend.
The recycling facility at 480 Cooper Street Epping is closed.
Kerbside bin collections are continuing as normal.
There is no change to our hard waste collection service at this time.