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Hardship Policy

About the COVID-19 Hardship Policy

What is the COVID-19 Hardship Policy?

The COVID-19 Financial Hardship Policy provides relief to residents and businesses in the City of Whittlesea who are unable to meet their payment obligations to Council because of the adverse effects of the pandemic.

Who can apply for relief under this hardship policy?

This policy applies to sundry debtors, residents, business, clubs and commercial ratepayers in the City of Whittlesea.

Read the Hardship Policy.

Apply online.

Contact us on 9217 2170 if you need a hard copy form.

Does it include rates?

Yes. If you are having difficulty paying your residential or commercial rates, we can help you apply for a payment plan. If you are experiencing serious hardship, we will consider applications to defer rates during the pandemic, without incurring interest until 30 September 2021.

Why can’t you waive rates?

Revenue from rates, fees and charges pays for many of the services you receive from the City of Whittlesea such as waste collection, road maintenance, council facilities and public open spaces like parks and gardens.  We still need to collect rates, fees and charges to continue delivering on these services, and many more.

However, if you are experiencing hardship, we can help you enter a payment plan that is tailored to your needs.

For ratepayers experiencing serious hardship, a deferral of rates will be considered during the pandemic period with no interest incurred until 30 September 2021.

What does financial hardship mean?

Financial hardship refers to difficulty meeting everyday living expenses.  A person is in serious financial hardship when they are unable to provide the following for themselves, their family or other dependants:

  • food
  • accommodation
  • clothing
  • health care
  • education
  • other necessities

Supporting local businesses

How is the City of Whittlesea supporting local businesses?

We have a number of initiatives being rolled-out such as additional mentoring sessions and other programs that will support local businesses, which are also eligible to apply for relief under our COVID-19 Financial Hardship Policy if they are unable to pay rates or other fees and charges on time.

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