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Restrictions and mask information

Contact us at if you need assistance accessing any of the information on this page.

We can also help you access it in your preferred language - call 131 450 for support.

If you require the information in other formats please let us know. 


Latest restrictions

The Victorian Government has announced a further easing of restrictions from 6pm on Friday 26 March:

  • Face masks will no longer be required in retail settings but Victorians still need to carry one with them at all times. Face masks must still be worn on public transport, in rideshare vehicles, aged care facilities and hospitals.
  • The 75 per cent cap on private and public offices workers will be removed; a density limit of 1 person per 2sqm still applies.
  • Victorians will be able to have up to 100 people visit a private home per day.
  • Outdoor gatherings in public places can increase to 200 people.
  • Density limits of 1 person per 2sqm will apply to casinos, karaoke venues and nightclubs; this is in line with cafes, pubs and restaurants.
  • Entertainment venues can increase to 75 per cent capacity with a cap of 1000 people per space still in place.
  • There will be no limits on class sizes for outdoor and indoor physical recreation or fitness classes.
  • AFL crowds will be able to increase to 75 per cent for Round 2.
  • For more information and to keep up to date with changes visit:


How do I report a breach of COVID-19 restrictions?

To report a suspected breach of public health restrictions contact the Police Assistance Line on 131 444 or report online.

Restrictions are in place to help slow the spread of coronavirus (COVID-19) and save lives.

Latest advice

Northern Suburbs Outbreak

New coronavirus cases have been identified in the northern metropolitan Melbourne area. Students from these schools and their families are asked to get tested, even if you do not have any symptoms:

  • East Preston Islamic College
  • Croxton School (Northcote)

East Preston Islamic College will be closed for 14 days. The preliminary recommendation for Croxton school is for a 14-day closure, however this will be regularly reviewed as further information comes to hand.

To make sure the DHHS can fully track the spread of this virus, all students and staff, their families and close contacts are asked to get tested and stay at home until they get a negative result.

The coronavirus test is free and available to everyone. You do not need to be an Australian citizen or permanent resident. You do not need a Medicare card. There is no cost.

If you cannot leave your home to get tested, free testing at home is also available. Call the coronavirus (COVID-19) hotline on 1800 675 398 and select option 9 to find out if you are eligible for this service. The Call-to-Test service will operate from 9am-5pm, 7 days a week.

Financial support is available to help you stay at home if you need to miss work. Please visit the Test isolation and worker support payments page for more information.

View the full list of testing locations.

Symptomatic testing

Victorians with even mild symptoms are asked to get tested to help the government better track the spread of the virus.

The symptoms to watch out for are:

  • Fever
  • Chills or sweats
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell 

In certain circumstances headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea may also be considered.

Tests are free and you should bring your Medicare card.

To get further advice, call the 24-hour coronavirus hotline 1800 675 398 or speak to your local doctor.

A new Call-to-Test serviced will enable vulnerable people who cannot leave home due to injury, mobility or other eligible reasons to get tested at home. Read more about about to access this service.

Testing is at the following sites:

  • Mernda Station Carpark - Schotters Rd entrance. 7 days. 9.30am-4.30pm.
  • Northern Hospital, Drive-Through & Walk-In Clinic Northern Centre for Health Education & Research (NCHER) car park (enter via Cooper Street)
    187 Cooper Street, Epping. 7 days, 8am until 7.30pm 
  • Austin Hospital, Call the COVID-19 hotline on 9496 6606 (8am-8pm Monday to Friday, and 8am to 5pm weekends and public holidays) to book an appointment or for advice.

You can also get tested at:

Call 1800 675 398 for more information or 

Read more on the DHHS website.

If you HAVE symptoms, no matter how mild, and get tested you need to STAY HOME until you received your coronavirus test result.

You may be eligible for a Victorian Government payment if you don't have access to sick leave and are required to isolate. More information is available here.

  • on public transport, in commercial passenger vehicles such as taxis and ride share vehicles, and in tour vehicles
  • by visitors to a hospital
  • by visitors at a care facility (while indoors)
  • on flights to and from Victoria and
  • at airports

Read more about face masks on the Victorian Government website.

You must carry a face mask with you when you leave home. There are a number of lawful reasons to not wear a face mask.

A fitted face mask is required instead of other face coverings because it provides better protection. As restrictions ease and movement increases, the effectiveness of a face mask is even more important. 

A face mask includes any paper or textile covering designed or made to be worn over the nose and mouth to protect the wearer. It does not have to be medical grade and you can make your own.

You should take the following actions to stay safe:

  • wear a mask when you leave home
  • practice good hygiene
  • maintain physical distancing, keep at least 1.5 metres away from others
  • understand the risk and symptoms
  • help continue to slow the spread of COVID-19 by getting tested, even if you have mild symptoms
  • stay home and avoid contact if you’re feeling unwell
  • take care wherever you go, assume others may be carrying the virus.

More information is available here.

Read more on the Victoria Government's website.

The City of Whittlesea plays a vital role in ensuring public health and has been monitoring all new information about the spread of coronavirus (COVID-19).

The health and safety of our community is our number one priority. Responding to advice from medical professionals and to comply with social distancing requirements we have closed several council facilities, made changes to Council services to ensure we keep delivering for our community, and cancelled events to help stop the spread of the disease.

Due to the rapidly changing situation, we continue to monitor operations and will keep you informed via this dedicated page.

You can also follow us on Facebook or our Whittlesea Unites Page.

Our customer service desk is open.  You can call also us on (03) 9217 2170 or email us at 

Contact us at if you need assistance accessing any of the below information.

We can also help you access it in your preferred language - call 131 450 for support.

If you require the information in other formats please let us know. 

Yes. The CovidSafe app speeds up contacting people exposed to COVID-19 (coronavirus).

About the COVIDSafe app

Where can I find more information about COVID-19?

The most reliable information on the coronavirus can be found on both the Victorian and Australian government’s websites.

Victorian Government
1800 675 398

Australian Government or
1800 020 080

There is a self assessment tool available on the DHHS website which helps assess if you are at risk of COVID-19.

Download the Australian Government's information app:

Join the Australian Government's WhatsApp channel on iOS or Android.

Download the COVIDSafe app:













Click here to visit the DHHS website for COVID-19 information translated in other languages.

You can call the coronavirus hotline if you have concerns: 1800 675 398. If you need an interpreter call 131 450.


Additional resources:

Translated Government messaging can be found on the Victorian Government DHHS Youtube channel.

SBS information hub has multiple languages: SBS website

DPV Health multicultural resources: DPV Health

Victorian Multicultural Commission has range of information about COVID-19 in other languages

There is information for Aboriginal and Torres Strait Islander Victorians on the DHHS website.

There is also information on the Australian Government website: resources


Return to the coronavirus information menu