You can contact us online, by phone, mail or by visiting one of our offices.
On this page:
Lodge an online customer request
Noise and nuisance
Parking and roads
Report an issue on your mobile phone
You can report an issue on your mobile phone using a range of free applications.
We do not endorse one mobile phone application and will accept reports from the most commonly available solutions including the following:
Snap Send Solve
If you use an iPhone or Android mobile phone, you can report an issue by downloading the free Snap Send Solve application.
Download the Snap Send Solve app.
If you use an iPhone, Android or Windows Phone, you can report an issue using the free NeatStreets mobile application.
Download the Neat Streets app.
Phone: 9217 2170 (24 hours) - call us for urgent issues and hazards such as lost animals, dangerous dogs, damaged Council property and public safety concerns
National Relay Service: 133 677 (ask for 9217 2170)
Multilingual phone line: If you speak a language other than English, call us on 9679 9879.
Media enquiries only: journalists please contact Heather Crosling on 9217 2522 or 0407 831 868.
Opening hours: Monday to Friday, 8.30am - 5pm
View a map of our office locations (desktop-only).
Civic Centre office
25 Ferres Boulevard
South Morang VIC 3752
EDGE Youth Services
Westfield Plenty Valley Shopping Centre - Shop MM9
415 McDonalds Road
Mill Park VIC 3082
Getting to our offices using public transport
From Melbourne’s Central Business District
Catch the South Morang train line from Flinders Street Railway Station and get off at the final stop, South Morang.
Cross McDonalds Road and walk a short distance to our offices. Access current timetable for South Morang line.
From other areas
Plan your transport journey using the Public Transport Victoria (PTV) Journer Planner.
Write to us
Chief Executive Officer
Locked Bag 1
Bundoora MDC VIC 3083
72 431 091 058
18 October 2016