Contact details

You can contact us online, by phone, mail or by visiting one of our offices.

On this page:

Lodge an online customer request


Noise and nuisance

Parking and roads

Pay online

Report an issue on your mobile phone

You can report an issue on your mobile phone using a range of free applications.

We do not endorse one mobile phone application and will accept reports from the most commonly available solutions including the following:

Snap Send Solve

If you use an iPhone or Android mobile phone, you can report an issue by downloading the free Snap Send Solve application.

Download the Snap Send Solve app.

Neat Streets

If you use an iPhone, Android or Windows Phone, you can report an issue using the free NeatStreets mobile application.

Download the Neat Streets app.

Call us

Phone: 9217 2170 (24 hours) - use for urgent issues such as lost animals, dangerous dogs, damaged Council property and public safety concerns

National Relay Service: 133 677 (ask for 9217 2170)

Multilingual phone line: If you speak a language other than English, call us on 9679 9880.

Media enquiries: contact Heather Crosling on 9217 2522 or 0407 831 868, or email

Visit us

Opening hours: Monday to Friday, 8.30am - 5pm

View a map of our office locations (desktop-only).

Civic Centre office
25 Ferres Boulevard
South Morang VIC 3752

Epping Depot
68-96 Houston Street
Epping VIC 3076

EDGE Youth Services
Westfield Plenty Valley Shopping Centre - Shop MM9
415 McDonalds Road
Mill Park VIC 3082

Getting to our offices using public transport

From Melbourne’s Central Business District

  • Train
    Catch the South Morang train line from Flinders Street Railway Station and get off at the final stop, South Morang.
  • Walk
    Cross McDonalds Road and walk a short distance to our offices. Access current timetable for South Morang line.

From other areas

Plan your transport journey using the Public Transport Victoria (PTV) Journer Planner.

Write to us


Chief Executive Officer
Locked Bag 1
Bundoora MDC VIC 3083


9409 9880


72 431 091 058

Last Updated: 29 April 2016


Telephone 9217 2170 Email Address