We are committed to the responsible collection and handling of personal information, consistent with the principles in the Privacy and Data Protection Act and the Health Records Act.
What is personal information
Personal information is recorded information or opinion, whether true or not, about an identifiable individual.
Personal information typically includes, but is not limited to the following:
- address (postal and email)
- telephone (home, work and mobile)
- date of birth
- Medicare number
- credit card and bank account numbers
- motor vehicle registration
Under the Privacy and Data Protection Act 2014, Council is required to set out in a document clearly expressed policies on its management of personal information. Council’s Privacy and Data Protection Policy is available above in the download section of this page.
How we will handle your personal information
We will only use the personal information you provide for the purposes for which it was collected and any other authorised purpose. The information we collect may also be used for our own planning and research purposes to improve our services to the community. We will not disclose your personal information to third parties unless disclosure is required or authorised by law.
We will also protect the quality and integrity of your personal information and will use appropriate technologies and security methods to securely store the information collected to prevent unauthorised access and improper use of the information.
We will only collect personal information from you with your prior knowledge and consent. You can access and browse our website without disclosing personal information.
When you visit this website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:
- the user's server address
- the user's top-level domain name (for example .com, .gov, .au, .uk)
- the date and time of the visit
- the pages accessed and documents downloaded
We will make no attempts to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our Internet Service Provider's logs.
We will only record your email address if you send us a message. It will only be used for Council purposes and will not be disclosed to any third parties without your consent.
Accessing and updating your personal information
Council will provide access to information held by Council about an individual to that individual on request, except in specific circumstances as outlined within the Privacy and Data Protection Act.
Requests for access to and correction of documents containing personal information are generally managed under the Freedom of Information (FOI) Act 1982. FOI requests must be made in writing and are accompanied by an application fee. Please see Council’s website for more information regarding how to make an application or contact a Freedom of Information Officer on 9217 2294.
Some requests for personal information may be dealt with informally (outside of the FOI Act). Please contact Council’s Privacy Officer on 03 9217 2110 to discuss your requirements.
Where Council holds personal information about an individual and the individual believes that information is incorrect, Council will take reasonable steps to correct the information as soon as practicable and within 30 days of the request. If Council denies access or correction, Council will provide reasons.
If Council and an individual disagree about the accuracy of personal information held by Council, Council will take reasonable steps to record a statement relating to the disputed information if requested by the individual.
If you are not satisfied with Council’s resolution of an information privacy matter you may make a complaint to the Office of the Victorian Information Commissioner (OVIC) Post: PO Box 24274, Melbourne Vic 3001 or Email: firstname.lastname@example.org
If you believe we have handled your personal information inappropriately, please contact the Information Privacy Officer on 03 9217 2110 or email email@example.com.
Cookies and third-party products
Cookies are sent by a website and stored in a user's computer and can contain data such as the parts of a website the user has visited. This website uses a cookie that may contain data about your current online session, but it is deleted once you close your browser window.
We record website visitor’s activities for statistical purposes using a third-party product, Google Analytics.
Links to other websites
These privacy statements only apply to our website and do not apply to any websites we link to.
Public realm data
At the City of Whittlesea, we are committed to providing transparent and secure handling of public data. We understand the importance of building trust with the community we serve and strive to promote an environment that fosters open dialogue and cohesion. This public realm data statement aims to reinforce our commitment and address any concerns related to data security and conspiracy theories that may arise.
1. Data protection and security
The City of Whittlesea recognises the value and sensitivity of public data. We implement robust security measures to protect information from unauthorised access, alteration, disclosure, or destruction. Our data protection procedures adhere strictly to applicable laws, regulations, and industry best practices. We conduct regular reviews and audits to ensure the highest level of data security is maintained.
2. Data Collection and usage
We collect public data only when it is necessary for the provision of services, execution of statutory functions, or to meet legal obligations. The data is collected using lawful and fair means, and we ensure individuals are provided clear and concise information about the purpose and use of the data collected.
3. Consent and privacy
The City of Whittlesea respects individual privacy rights and seeks appropriate consent for data collection wherever required. We handle personal data in accordance with relevant privacy laws, guidelines, and regulations.
With the exception of the City of Whittlesea logo, third party logos and photos of people - and to the extent that copyright subsists in a third party - all content of this website is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Australia licence.
This is a standard form licence agreement that allows you to copy, communicate and adapt this website content provided that you attribute the work to the City of Whittlesea and abide by the other licence terms.
To the extent that copyright subsists in third party quotes it remains with the original owner and permission may be required to reuse the material.
If you have a question about the licence and any use of the website content, you can email firstname.lastname@example.org.
This website gives you information about the City of Whittlesea municipality, the Whittlesea Council and Council services. It is designed to assist local residents, local businesses and visitors, and is updated constantly to help keep our community informed.
While we have made reasonable effort to ensure the accuracy of information on this website, we make no claims about the accuracy, currency, reliability or suitability of the information and data.
We disclaim responsibility for actions taken based on the contents of this website. The information on this website is provided on the basis that all people accessing the website take responsibility for assessing the relevance and accuracy of its content.
This website contains links to third parties, which are provided solely for your convenience and do not indicate any endorsement by the City of Whittlesea of the information, products or services provided by those websites. We take no responsibility for any information or services that may appear on any linked websites.