We're working to restore the service as soon as possible. In the meantime, you can find what you're looking for on our website or contact us for assistance.
We're here for our residents, businesses and community, and you can contact us in many ways. Choose a way to get in touch when you need us and learn how to give feedback to help improve our service delivery.
Before contacting us, you may be able to find the information you need online.
Use the search bar at the top of the page or select one of the quick links below to find the information you need.
There are lots of ways you can get in touch with us. Call, visit our offices, use our online customer portal or report an issue using the Snap Send Solve app.
Need to report an issue, update your details, access waste disposal vouchers, or make an application? You can do all this and more through the City of Whittlesea customer portal - anytime, anywhere.
If you're a business supplying products and services to us, we'd like to make it easier for you. Find out more about our purchasing and payment processes so your payments get processed without delay.
When you deal with us, we want you to have a positive experience. We want you to feel that your concerns are taken seriously and that your questions are clearly answered. Learn more about our service promise.
We aim to provide excellent customer service. We value all feedback – positive and negative. Let us know what you like, where we might be able to improve or if you have a serious concern. Find out about how we handle complaints.
This page provides information on issuing and serving a subpoena on the City of Whittlesea. Subpoenas for production may be served on Council online, by post, or in person to the City of Whittlesea Civic Centre.
Individuals and groups can express concern about an issue and ask us to take action by organising a petition or joint letter. You'll need to follow the guidelines and submit before 12 noon the day before the Council meeting.