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Lost and found pets

Find out how you can locate your lost pet or what you can do if you find a stray animal in the City of Whittlesea.


Watch this space for exciting news for the Epping Animal Welfare Facility

In October 2022 the City of Whittlesea will take over management of the Animal Welfare Facility in Epping, partnering with Moreland and Darebin councils.

The decision to take pound services in-house will allow Council more flexibility in their operating model, allow the needs of the community to be locally serviced and to take ownership of the shared municipalities’ domestic animal management priorities.

The in-house model will provide the same standard and quality of care for animals ensuring compliance with relevant codes. The Facility will continue to be managed and resourced by experts in animal care and welfare. Council will establish partnerships with local rescue groups and vets to support its delivery of service.

The service offered will not change and will continue to provide stray, abandoned and surrendered animals with refuge and a new life, treating sick and injured animals, promoting pet wellbeing, and providing education regarding responsible pet ownership.

The Facility will be renamed and launched to the community later in the year, with more information to come shortly.

Epping Animal Welfare Facility

If your pet is missing, call the Epping Animal Welfare Facility to see if it has been impounded.

You can also check the Lost animals in the City of Whittlesea Facebook page to see if your pet has been handed in to the shelter.

Epping Animal Welfare Facility

20 Companion Place, Epping (previously known as Pound Road)

Phone: 8401 6600

Opening hours:

  • Monday, Wednesday and Friday: 11am - 7pm
  • Tuesday and Thursday: 7am - 3pm
  • Weekends and public holidays: 9am - 4pm
  • Closed on Christmas Day and Good Friday

Collecting your pet from the pound

You can collect your lost pet from the pound for a fee during opening hours (you'll need to bring proof of your pet's current animal registration to have your pet released).

Other ways to find your lost pet

If you pet is not at the pound, RSPCA Victoria offers more advice on finding your lost pet.

COVID-19 restrictions

You will need to book an appointment before coming to the shelter and wear a mask inside. You'll also need to scan in using the QR code and only three customers are allowed in the shelter at any time.

Found a lost or stray pet

If you find or sight a stray or wandering/roaming animal contact us on 9217 2170 for instructions (outside of business hours, you'll be directed through to our after-hours service).

Be careful when approaching stray animals, they may be afraid and attack. If the animal is friendly, check it for an identification tag and contact the owner.