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Paying your rates

Find out how you can pay rates including online method, FlexiPay (direct debit), BPay and more.

Rates due dates

You have two options in paying your rates and charges for the 2023-24 financial year:

1. Quarterly Instalments:

  • Instalment 1: 30 September 2023
  • Instalment 2: 30 November 2023
  • Instalment 3: 28 February 2024
  • Instalment 4: 31 May 2024

If the due date falls on a public holiday or weekend, the instalment can be made the next working day.

2. Lump sum

  • payable by February 15th, 2024

Interest Charges

Any payment that is not received by the statutory due date or agreed arrangement/extension terms may be charged interest. The interest rate for the 2023-24 rating period is 10% per annum and is fixed under Section 2 of the 'Penalty Interest Rates Act 1983'.

Interest waivers

Any request for interest to be waived must be submitted in writing explaining the circumstances. The request must meet one or more of the following criteria:

  • exceptional circumstances
  • part of a financial hardship application
  • interest charges was caused by Council error

Requests that do not satisfy any of the above criteria will be refused.

Payment options available

You can make a payment using any of the following methods:

  • Call our 24-hour phone hotline on 1300 301 185 and pay by Mastercard or Visa.
  • You will need your assessment number located on your rates notice.

  • Quote Biller Code 5157 and the reference number on your Rates Notice, to pay from your bank account, Mastercard or Visa

FlexiPay is Council’s direct debit payment platform. It allows you to pay your rates in smaller amounts to suit your budget (weekly, fortnightly, monthly, quarterly or lump sum) throughout the financial year. 

FlexiPay is completely self-serve and easy to set up:

  • You will need a valid email address, contact number and your eNotices reference number located on the top right-hand corner of your most recent rates notice
  • The correct amount to pay will be calculated for you, ensuring balances are paid before the end of the financial year.
  • Any accounts that have arrears will need to apply for a payment arrangement, visit Payment Arrangements and Financial Hardship web page for details.

Submit your FlexiPay direct debit request here

If you do not have an email, please contact Council on 9217 2170 to request an application form to be posted to you.

Accessible FlexiPay instructions can be found here.

  • Over the counter by cash, EFTPOS, cheque, Mastercard or Visa credit card,
  • Phone 13 18 16 and pay by Mastercard or Visa or
  • Visit the Australia Post website and pay by Mastercard or Visa

  • attach the payment slip of your Rates Notice to your cheque (crossed not-negotiable) or money order and mail to:
    City of Whittlesea
    PO Box 2002
    Preston VIC 3072

You will only receive a receipt if you pay in person at our offices or your local post office.

Electronic notices

Rates notices are posted by default, however you can choose to have your future rates notices sent by email instead.

Once registered you will be able to log into your account to view and download your rates notices from the date you sign up onwards. This will provide ratepayers with an easy 24/7 service, free from postage issues and is environmentally friendly.

How can I sign up?

Visit Whittlesea enotices and enter the eNotices reference number located on the top-right corner of your most recent rates notice, here is an example:


Note: Once you have requested your future rates notices to be sent by email you will no longer receive a copy of your rates notice by post.