City of Whittlesea property owners pay rates annually to fund a range of community services and major projects.
For more information about rates, email firstname.lastname@example.org or call 9217 2170.
You can make a payment using any of the following methods:
To update your banking information with us, download and complete a Direction Debit Application Form below.
You will only receive a receipt if you pay in person at our offices or your local post office.
If you are having difficulty paying your rates, you can request a payment arrangement by contacting our recovery agency, Recoveries & Reconstructions Pty Ltd (R&R)
The Financial Hardship Policy provides relief to residents and businesses in the City of Whittlesea who are unable to meet their payment obligations due to a range of individual circumstances.
Whilst Council is unable to waive rates, we are able to offer various other avenues of support for those experiencing financial hardship, including deferrals, payment plans, waivers of interest and collection costs, referral to other financial assistance programs that might be available, or referral to appropriate support services (family violence and financial hardship).
If you are having difficulty paying your residential or commercial rates, please contact Council on 9217 2170 to discuss your circumstances and what assistance may be available to you with our Financial Hardship Support Officer.
If you are seeking financial counselling, phone Kildonan Uniting Care on 8401 0100 or visit the Kildonan Uniting Care website. Alternatively call the National Debt Helpline on 1800 007 007 or visit https://ndh.org.au/ for professional financial counselling support.
If you hold a current Pension Concession Card, Veteran’s Affairs TPI or War Widow Gold Card, and live at the property shown on the Rates Notice, you may be eligible for a concession.
Full details about the concession can be found on the Department of Human Services website.
Note: Health Care Card holders are not eligible for a rates concession.
The maximum rates concession for 2021/2022 is $247.00. An additional concession of $50 is also available on the State Fire Services Levy.
To apply for a concession, do the following:
We post the annual rates notices to all property owners during July.
If you have just moved into your newly constructed home, we will automatically send you an updated rates notice.
Quarterly instalment rate notices are posted in early November, February and May.
You can receive your rates notice online through your internet banking provider, using BPAY View.
By using BPAY View, you can conveniently and securely receive, pay and store your rates notices online.
How to register for BPAY View:
Your next rate notice will be automatically sent to your internet banking account.
To better manage your household budget you can choose to pay your rates in:
If you don't pay on time, you may pay penalty interest charges (state law sets this at a yearly rate of 10 per cent).
When you make payment of the first quarterly instalment by the due date, you will receive a reminder notice for each of the remaining three instalments.
If full payment of the first instalment is not received by the due date, your account will revert to the lump sum option (shown below) and you will not receive reminder notices for each of the remaining three instalments.
You can pay your rates in 9 monthly instalments by submitting an application to Council between July and August each year.
We do not post a separate rate notice for each monthly instalment.
You can pay your rates in 18 fortnightly instalments by submitting an application to Council between July and August each year, as long as you do not have any overdue rates and charges.
We do not post a separate rate notice for each fortnightly instalment.
The due date for this payment option is 15 February.
Ratepayers can update their address through the link below.
Ratepayers can update their name details through the link below.
Any changes made to your details are for rates purposes only. To update your details for other Council services, please phone us on 9217 2170.