Paying your rates

How to pay

Payment arrangement

If you are having difficulty paying your rates, you can request a payment arrangement by contacting our recovery agency, Recoveries & Reconstructions Pty Ltd (R&R)

• phone 1300 556 863
• email- accounts@r-r.com.au
• visit the R & R website

Financial hardship

If you are seeking financial counselling, phone Kildonan Uniting Care on 8401 0100 or visit the Kildonan Uniting Care website. Alternatively call the National Debt Helpline on 1800 007 007 or visit https://ndh.org.au/ for professional financial counselling support

COVID-19 Hardship Policy

The COVID-19 Financial Hardship Policy provides relief to residents and businesses in the City of Whittlesea who are unable to meet their payment obligations to Council because of the adverse effects of the pandemic.

If you are having difficulty paying your residential or commercial rates, we can help you apply for a payment plan. If you are experiencing serious hardship, we will consider applications to defer rates during the pandemic, without incurring interest until 30 June 2021.

Read more about the policy and application process here.

Pensioner concessions

If you hold a current Pension Concession Card, Veteran’s Affairs TPI or War Widow Gold Card, and live at the property shown on the Rates Notice, you may be eligible for a concession.

Full details about the concession can be found on the Department of Human Services website.

Note: Health Care Card holders are not eligible for a rates concession.

The maximum rates concession for 2020/2021 is $241.00. An additional concession of $50 is also available on the State Fire Services Levy.

To apply for a concession, do the following:

Receiving your rates notice

We post the annual rates notices to all property owners during July.

If you have just moved into your newly constructed home, we will automatically send you an updated rates notice.

Find out how you can estimate your new rates amount after a supplementary valuation.

Quarterly instalment rate notices are posted in early November, February and May.

Receive your rates notice online

You can receive your rates notice online through your internet banking provider, using BPAY View.

By using BPAY View, you can conveniently and securely receive, pay and store your rates notices online.

How to register for BPAY View:

1. Register for internet banking with your bank.
2. Log into your internet banking account.
3. Look for the BPAY View or View Bills section.
4. Register to receive your Council rates notice by entering:
5. The Biller Code: 5157
6. Your BPAY View registration number: (Use your BPAY REF No from the bottom of your rates notice)
7. Your surname: your surname exactly as it is shown on your rates notice.

Your next rate notice will be automatically sent to your internet banking account.

Pay in instalments or lump sum

To better manage your household budget you can choose to pay your rates in:

• Quarterly instalments
• Monthly instalments – by application only (applications closed 31 August 2020)
• Fortnightly instalments – by application only (applications closed 31 August 2020)
• Lump sum

If you don't pay on time, you may pay penalty interest charges (state law sets this at a yearly rate of 10 per cent).

Quarterly instalments

When you make payment of the first quarterly instalment by the due date, you will receive a reminder notice for each of the remaining three instalments. 

If full payment of the first instalment is not received by the due date, your account will revert to the lump sum option (shown below) and you will not receive reminder notices for each of the remaining three instalments.

Monthly instalments – by application only

You can pay your rates in 9 monthly instalments by submitting an application to Council between July and August each year.

We do not post a separate rate notice for each monthly instalment.

Nominate an authorised contact

If you wish to nominate an authorised contact for your property please complete the form below:

Update your details - rates notice

Change of address - ratepayers only

Ratepayers can update their address through the link below.