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Paying your rates

Rates due dates

You have two options in paying your rates and charges for the 2023-24 financial year:

1. Instalments as set by the State Government:

  • Instalment 1: 30 September 2023
  • Instalment 2: 30 November 2023
  • Instalment 3: 28 February 2024
  • Instalment 4: 31 May 2024

If the due date falls on a public holiday or weekend, the instalment can be made the next working day.

2. Lump sum

  • payable by February 15th, 2024

Payment options available

You can make a payment using any of the following methods:

  • Call our 24-hour phone hotline on 1300 301 185 and pay by Mastercard or Visa.
  • You will need your assessment number located on your rates notice.

  • Quote Biller Code 5157 and the reference number on your Rates Notice, to pay from your bank account, Mastercard or Visa

You have 3 direct debit options to pay your rates:

  1. Quarterly instalments can be deducted from your nominated bank account on the due dates listed above
  2. 9-Monthly instalments (annual rates divided into 9 payments) which are deducted from your nominated bank account on the last day of each month between September and May
  3. Paid as a lump sum on 15 February 2024.

To set up direct debit payments, complete our Direct Debit application form and return it to us by: 

Download the Direct Debit application form. 

Council do not accept applications for rates accounts that have an overdue balance.

Once a direct debit is set up, it continues every year until we receive written notification from you to cancel it. To change your nominated bank account you can email your new details to or send it by post.

  • Over the counter by cash, EFTPOS, cheque, Mastercard or Visa credit card,
  • Phone 13 18 16 and pay by Mastercard or Visa or
  • Visit the Australia Post website and pay by Mastercard or Visa

  • attach the payment slip of your Rates Notice to your cheque (crossed not-negotiable) or money order and mail to:
    City of Whittlesea
    PO Box 2002
    Preston VIC 3072

You will only receive a receipt if you pay in person at our offices or your local post office.

Electronic notices

Rates notices are posted by default, however you can choose to have your future rates notices sent by email instead.

Once registered you will be able to log into your account to view and download your rates notices from the date you sign up onwards. This will provide ratepayers with an easy 24/7 service, free from postage issues and is environmentally friendly.

How can I sign up?

Visit Whittlesea enotices and enter the eNotices reference number located on the top-right corner of your most recent rates notice, here is an example:

Example of where to find the assessment and reference numbers on your rates notice. 

Note: Once you have requested your future rates notices to be sent by email you will no longer receive a copy of your rates notice by post.