We collect rates from property owners in the City of Whittlesea to fund local services. These include children's services, waste collection, library services, recreation and leisure facilities, road and footpath maintenance, and much more.
Read How we calculate rates for more information.
You have two options in paying your rates and charges for the 2025-26 financial year:
If the due date falls on a public holiday or weekend, the instalment can be paid the next working day.
Lump sum
Payable by 15 February 2026.
Any payment that is not received by the statutory due date may be charged interest. For further information on this, visit Payment plans and financial hardship.
You can choose to have your rates notices emailed to you.
You need to register with us. Once registered, you will be able to log into your account 24/7 to view and download your rates notices.
Note: once you've registered for eNotices, you'll no longer receive a copy of your rates notice by post.
We offer many ways for you to pay your rates.
You will need the following information to make a payment:
Enter your rates assessment number.
Pay rates online
Once we receive your payment, it will be applied to your next rates notice.
You'll need:
Call our 24-hour phone hotline on 1300 301 185.
your BPAY reference number (found next to the BPAY logo on your rates notice)
FlexiPay is our direct debit payment platform. You can pay your rates in smaller amounts to suit your budget (weekly, fortnightly, monthly, quarterly or lump sum) throughout the financial year. It is easy to set up online, completely self-serve and has no additional fees to use.
Note: If you do not have email, please contact Council on 03 9217 2170 to request an application form to be posted to you.
You will need:
Submit your request for FlexiPay direct debit
Go to our our FlexiPay request page.
Enter your eNotices reference number from your rates notice to bring up your details and set up your payment schedule.
Submit your FlexiPay request
The correct amount to pay will be calculated for you, ensuring balances are paid before the end of the financial year.
If your account goes into arrears, or you're having trouble paying, you may need to apply for a payment arrangement.
Visit our Payment plans and financial hardship page for details.
If you pay in person, you'll get a receipt.
Attach the payment slip of your rates notice to your cheque (crossed 'not-negotiable') or money order.
Put them in a stamped envelope addressed to us and with your return address details.
Our mailing address is:
City of Whittlesea PO Box 2002 Preston VIC 3072
You'll receive a receipt.
Your payment will be applied to your next rates notice.
You'll need the following information to make a payment:
a copy of your rates notice
your chosen payment method (cash, or debit or credit card)
Visit the customer service counter at the Civic Centre:
25 Ferres Boulevard South Morang VIC 3752
You can also visit the customer service counter at the Whittlesea Services Hub. Please note that cash is not accepted as a payment method at this location.
63 Church Street Whittlesea VIC 3757