Change your rates details

If you're a rate payer, it's important you tell us when your details change.

Please let us know as soon as possible about any changes to your:

• name
• address
• property ownership.

The owner remains responsible for the rates account until we receive a notice of acquisition. 

Update your details (owners/ratepayers only)

You can update your details online or call us on 03 9217 2170.

Any changes made are for rates purposes only.

If you are a tenant, please contact your managing agent.

Update my direct debit details

If you need to update or cancel your direct debit, contact us on 03 9217 2170.

We will send you a payment link to re-enter your new account details. 

If you've requested cancellation of your direct debit, please note that any overdue amount will need to be placed on another suitable payment plan to avoid further interest charges.

If you need assistance, you can speak to us about what options are available.

Change my rates due date

If you need to change from the rates full payment schedule to the instalment schedule, you can request this change by calling us on 03 9217 2170, or lodging your request as a rates enquiry through our customer portal.

It is important to pay any missed instalments when you make this request. The amounts and dates are shown on your Valuation and Rates Notice issued in August.

Nominate an authorised contact

If you wish to nominate an authorised contact for your property, please complete the form below. 

Download the authorised contact nomination form(DOCX, 863KB)

Please call us on 03 9217 2170 if you need further assistance.