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Services available for people over 65 years old

We offer services for residents aged over the age of 65 (50 years or older for Aboriginal or Torres Strait Islander people) old who require some support with activities of daily living. Our services are designed to help you stay living safely in your own home and remain independent at home and in the community. To receive these services, a referral from My Aged Care is required.

Services you can access include:

Delivered meals

A range of delivered meals options are available to you based on choice and special dietary requirements.

Support with meal preparation

Council staff can assist with the following:

  • Shopping for groceries – assisted
  • Unassisted shopping for groceries – a list can be given to our staff member to do the shopping for you.
  • Ordering online with your closest supermarket – staff can assist you to set up online shopping on your computer, tablet or smartphone.  You can select your groceries online and have them delivered or you can choose the ‘click and collect’ option.
  • Meal preparation – our staff can cut up your ingredients, ready to cook.

You could also combine these options with delivered meals.  You can have a few days where you receive a prepared meal from our delivered meals service and have assistance for the other meals during the week.

If this is a service you would like, make sure you mention it at your assessment or call our Customer Engagement Team on 9407 5940.


Help with a range of tasks as part of your daily routine.

General house cleaning and laundry. We assist you to manage everyday domestic tasks.

We pick you up from home and support you to do your own shopping and other errands like going to the bank or chemist.

We help with minor household repairs and modifications to help keep you safe and well in your home.

What can we help you with?

  • install new smoke alarms and changing batteries
  • gardening and lawn mowing
  • change light globes
  • replace tap washers
  • install hand rails
  • gutter cleaning
  • install in hand-held showers (with a referral from occupational therapist).

What can't we help you with?

  • construction of ramps
  • concreting, paving or painting
  • spring cleaning
  • activities that require a registered trades person.
  • Window cleaning

We provide flexible respite during the day to give carers a break from their caring role. This can be in the home or in the community.

In-home respite: provides support for carers of clients needing assisted support in the home, such as older people with dementia.

We deliver a range of social support programs in group settings for people living within the City of Whittlesea aged 50 and over. For more information visit Social connection and positive ageing activities - Whittlesea Council


You can call My Aged Care on 1800 200 422 to register and arrange an assessment.

For more information visit Access Australian aged care information and services | My Aged Care

Service Updates

Starting from 1 July 2024, the City of Whittlesea will no longer conduct My Aged Care assessments through the Regional Assessment Service. If you have questions about My Aged Care assessments or procedures, please contact the My Aged Care contact centre at 1800 200 422. This change does not affect the services mentioned above.

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