Aged care reforms

Important Aged Care updates - made simple for you

The Federal Government is introducing lots of changes to improve the quality and safety of funded aged care services from 1July 2025. 

We want to help you stay informed and feel confident about the changes coming to aged care in 2025. Access information on key changes that will affect Council’s delivery of funded aged care services to support the independence and wellbeing of older adults in our community.

New Aged Care Act (2024)

The government is introducing a new law to make aged care safer, fairer, and more respectful. It focuses on your rights and making sure your care meets your needs. For more information, view the new Aged Care Act or visit the Australian Government website.

Your Statement of Rights

The Statement of Rights outlines your rights when receiving aged care – including the right to be treated with dignity, to make your own choices, and to feel safe and respected. The Statement of Rights will replace the Charter of Rights from 1st July 2025.
Further information and fact sheets will be posted to our website as they are made available.

Strengthened Aged Care quality standards

The rules that aged care providers must follow are being updated to make care more personal, safe, and high quality. These changes are about improving everyday life for older people.

Further information and fact sheets will be posted to our website as they are made available.

Complaints, compliments and feedback – your voice matters

If you’re not happy with your care or services, or if you have any complaints or suggestions for improvement, you have the right to provide your feedback. There are many ways to share your concerns, and we encourage you to do so in whichever way is easiest for you. You can:

  • Talk directly with the Ageing Well Team - Many issues can be resolved by speaking with us directly on 03 9217 2170 (option 4)
  • Send an email or letter - If you prefer writing, you can send your feedback or complaint by post or email ageingwell@whittlesea.vic.gov.au
  • Use the online feedback form on City of Whittlesea’s website - Visit Complaints handling and resolution | City of Whittlesea
  • Call the Aged Care Quality and Safety Commission - They can help with any complaints which you would like to escalate outside of the City of Whittlesea. They can be contacted on 1800 951 822. 

Remember, your feedback is important, and your concerns will be taken seriously.

Back to top