Customer portal

Customer Portal UI interface

Contacting us is just a click away

Need to report an issue, update your details, access waste disposal vouchers, or submit an application?

You can do all this and more through the City of Whittlesea customer portal - anytime, anywhere.

The easy-to-use customer portal helps you connect with us online and keep track of your requests in one convenient place.    

What can you use the customer portal for?

You can use the customer portal to:

  • Lodge requests such as potholes, dumped rubbish, missed bin collections, graffiti, report a local issue, tree or park maintenance issues
  • Submit applications and enquiries
  • Update your contact details
  • Access waste disposal vouchers
  • Track the status of your requests
  • View your request history
  • Manage your account online, and much more.

Access the customer portal

How do I sign up?

Creating an account is quick and easy.

  1. Visit the customer portal
  2. Select Join in the top right-hand corner of the page
  3. Enter your details and create a password
  4. Click Create an account
  5. Enter the verification code sent to your email to complete setup. 

How do I lodge a request?

Making a request is simple.

  1. Log in to the customer portal
  2. Select Make a Request on the homepage
  3. Choose your request type by:
    • browsing request categories, or
    • selecting from Popular Requests
  4. Enter the required details, including:
    • location of the issue
    • details about the request
    • any additional information required
  5. Submit your request directly to the relevant team

Once submitted, you can track the progress of your request through the My Requests section of the portal.

Customer portal sign-in

Need help with the customer portal?

If you are having trouble creating an account or using the portal, contact us on 03 9217 2170 from Monday to Friday, 8.30am to 5pm. 

Online payment services

The services below can be accessed without logging into a customer portal.

How to use the eService centre

When your rates, parking fine or dog or cat registration notice arrives in the mail, follow the directions on the notice to log in to eService. You may need to pre-register for access to some eService transactions to ensure that privacy and security are maintained.

You'll also find useful tools for dealing with your property. If you have lodged a planning application with Council, you can check where it's at in the approval process.

Go to the eService centre

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