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Contact details

You can contact us online, by phone, mail or by visiting one of our offices.


Submit an online customer request

Click on the button to submit an online customer request.

Report an issue

Call us

Phone: (03) 9217 2170 (24 hours)

National Relay Service: 133 677 (ask for 9217 2170)

lnterpreter phone service: If you speak a language other than English, call us on 131 450.


Visit us

Opening hours: Monday to Friday, 8.30am - 5pm

Civic Centre office
25 Ferres Boulevard
South Morang VIC 3752

EDGE Youth Services
Westfield Plenty Valley Shopping Centre - Shop MM9
415 McDonalds Road
Mill Park VIC 3082

Whittlesea Service Hub
63 Church St, Whittlesea

  • 9.30am-5pm - customer service

Talk to Council specialists:

  • 10am-2pm - Monday - emergency management
  • 9.30am-4pm - Tuesday - business concierge
  • 9.30am-4pm - Wednesday - building services
  • 9.30am-4pm - Thursday - planning services

Snap Send Solve

Snap Send Solve is a free app you can download on your iPhone or Android that lets you report issues and provide feedback to us in under 30 seconds.

Download Snap Send Solve in the App Store or via Google play.

Please note that reporting issues via Snap Send Solve will result in a minimum 3 day delay.

Write to us

Postal address

Chief Executive Officer
Locked Bag 1
Bundoora MDC VIC 3083


9409 9880


72 431 091 058

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