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About us
- Careers at Council
- Contact us
- Have your say
- Our city
- Rates
- Your Council
- Local laws and legislation
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Major Council projects
- Aboriginal Gathering Place
- Community centre in Donnybrook
- Doreen dirt jumps
- Findon Road extension
- Granite Hills Major Community Park
- HR Uren Recreation Reserve redevelopment
- Kelynack Recreation Reserve upgrades
- Mernda Adventure Park precinct
- Mernda Library
- Mernda Social Support Centre
- Mill Park Stadium
- Norris Bank Reserve upgrade
- Peter Hopper Lake revitalisation
- Redleap Recreation Reserve
- Regional Aquatic and Sports Centre at Mernda
- Riverside Reserve redevelopment
- Whittlesea Park Master Plan
- Whittlesea Public Gardens redevelopment
- Whittlesea Skate Park and BMX Track upgrade
- Quarry Hills Connecting Trails
- Wollert Church relocation and restoration
- Advocacy Priorities
- News & publications
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Waste & Environment
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Bins and waste
- A-Z guide to waste and recycling
- Bin collections
- Braille bin stickers
- Bundled branch collection
- Cancel your extra bin
- Container Deposit Scheme
- Damaged bin repair or replacement bins
- E-waste
- Food and garden waste bin
- Food waste recycling
- Glass recycling
- Hard rubbish collection
- Needle and syringe disposal
- Order new bins
- Order extra bins
- Report dumped rubbish and litter
- Rethinking Waste Plan 2021-2030
- Waste and recycling facilities
- Rural land management
- Zero Net Emissions
- Living Green
- Stormwater and rainwater
- Trees and plants
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Bins and waste
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Building, Planning & Development
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Building and construction approvals
- Apply for certificates, plans and property information
- Asset protection permit
- Community infrastructure levy
- Development, infrastructure and open space contributions to local suburbs
- Download a building form
- Hoarding permit for building works
- How to apply for a building permit
- Infrastructure protection permit
- Other building matters to consider
- Submit an online building request
- Swimming pool, spas and safety barrier regulations
- When you need a building permit
- Works in road reserve permit
- Difference between planning and building
- Future development plans
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Planning
- Advertising
- Do I require a planning permit?
- Environmentally Sustainable Development (ESD)
- Have your planning permit fast tracked
- Making changes to your heritage property
- Planning for Biodiversity Policy
- Planning permit process
- Planning services & online forms
- Planning fees
- Site Environmental Management Plan
- Subdivisions
- What is planning?
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Planning Scheme and Amendments
- Amendments to the planning scheme
- Planning Scheme Review
- Amendment - 149 McKimmies Road, Bundoora
- Amendment C226 - Sign Policy
- Amendment C230 to the Whittlesea Planning Scheme - 25 Vearings Road, Epping
- Amendment C236 – 18 Development Boulevard, Mill Park
- Amendment C241 - Shenstone Park Precinct Structure Plan (PSP)
- Amendment C251wsea - 307 Bridge Road, Mernda and 390 Masons Road, Mernda
- Amendment C255wsea - Application of the Public Acquisition Overlay
- Amendment C271wsea - Mernda Regional Recreation Reserve
- Guidelines and Standard Drawings
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Building and construction approvals
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Community Support
- Aboriginal community
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Children and families
- Child Safety
- Childcare centres
- Children with additional needs
- Family Day Care
- Family violence support service information
- Immunisation for babies and children
- Kindergarten applications
- Maternal and child health services
- Modelling Respect and Equality Program (MoRE)
- Playgroups
- Primary schools
- School holiday care
- Secondary schools
- Training and education for parents, carers and professionals supporting families
- Victorian Child Friendly Cities and Communities Charter
- 16 Days of Activism Against Gender-Based Violence
- City Safety and Amenity permits
- Financial Wellbeing booklet
- Fundraising permits
- Information for community groups
- Support, financial hardship and emergency relief services
- Young people (aged 10-25)
- Love Where We Live
- People with disability
- Seniors and aged
- Citizenship & multicultural services
- Grants, awards and competitions
- Pets and animals
- Parking, Roads & Footpaths
- Health & Safety
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Arts, Events & Recreation
- Active Whittlesea
- Organising an event
- Parks and playgrounds
- Things to see and do
- Venues for hire
- Libraries and neighbourhood houses
- Community bus for hire
- Community gardens
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Sports facilities and clubs
- Book a sports ground
- Epping Soccer Stadium
- Find local sport and leisure clubs
- Find your local tennis club
- Football and cricket ovals for public use
- GE3 - Challenging gender stereotypes in sport
- Meadowglen International Athletics Stadium
- Mill Park Basketball and Netball Stadium
- Skate parks and BMX tracks
- Soccer pitches for public use
- Swimming pools and leisure centres
- Tennis and basketball courts for public use
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For Business
- Investing in Whittlesea
- Operating a business
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Starting a business
- Business Permits overview
- Business permits self-assessment checklist
- Buying or selling a food, public health or accommodation business
- Extend your footpath trading zone
- Footpath trading permit
- Market stalls and food trucks
- Shared housing requirements
- Social Enterprises
- Starting a business
- Starting a food business
- Starting a public health or accommodation business
- Types of food and health business we monitor
- Support for business
- Tenders
Contact details
You can contact us online, by phone, mail or by visiting one of our offices.
Tasks
Frequently Asked Questions
View our Frequently Asked Questions:
Submit an online customer request
Click on the button to submit an online customer request.
Call us
Phone: (03) 9217 2170 (24 hours)
National Relay Service: 133 677 (ask for 9217 2170)
lntrepreter phone service: If you speak a language other than English, call us on 131 450.
Visit us
Opening hours: Monday to Friday, 8.30am–5pm
Civic Centre office
25 Ferres Boulevard
South Morang VIC 3752
EDGE Youth Services
Westfield Plenty Valley Shopping Centre – Shop MM9
415 McDonalds Road
Mill Park VIC 3082
Whittlesea Service Hub - from 31 August 2023
63 Church St, Whittlesea
- 9.30am-5pm - customer service
Talk to Council specialists:
- 10am-2pm - Monday - emergency management (from 16 October 2023)
- 9.30am-4pm - Tuesday - business concierge
- 9.30am-4pm - Wednesday - building services
- 9.30am-4pm - Thursday - planning services
Email us
Snap Send Solve
Snap Send Solve is a free app you can download on your iPhone or Android that lets you report issues and provide feedback to us in under 30 seconds.
Download Snap Send Solve in the App Store or via Google play.
Write to us
Postal address
Chief Executive Officer
Locked Bag 1
Bundoora MDC VIC 3083
Fax
9409 9880
ABN
72 431 091 058