Council elections will take place on Saturday 26 October 2024. Council enters a pre-election 'caretaker' period from Tuesday 17 September.
Sometimes, rubbish trucks run behind schedule. Your bins might not be collected until 6 pm on your collection day.
If your bin hasn't been collected on your scheduled bin day, please report it to us on the next business day.
Please tell us within two business days after your scheduled collection day. Make sure to complete the online form before 5 pm on the second business day.
If you find that your bin was only partially emptied, it may be due to rubbish being compacted at the bottom. Please loosen any stuck material before submitting your request.
Report a partially emptied bin
If you have placed your bin out for collection on time and it has been missed, please complete the online form below.
Report a missed bin
Our team will look at video footage from the collection truck. What happens next depends on what the footage shows:
Please tell us within two business days after your scheduled collection day. Make sure to call us on 03 9217 2170 before 5 pm on the second business day.
We’ll check
Please tell us within two business days after your scheduled collection day. Make sure to visit us at 25 Ferres Boulevard, South Morang before 5 pm on the second business day.