The Civic Centre and Whittlesea Service Hub will close at 2pm on 24 December and will reopen on Monday 5 January. Phone services will remain available from 29 to 31 December and 2 January.
Due to the Christmas and New Year public holidays, some bin collections will be delayed. Between Thursday 25 December and Friday 2 January bins that are normally collected on Thursdays and Fridays will be collected one day later.
Our bin services are designed to make waste disposal easy and efficient for residents and businesses.
From understanding collection schedules to ordering new bins or reporting missed collections, find all the information you need to manage your waste responsibly.
Learn about our rubbish and recycling services, including the collection days specific to your area and important guidelines to ensure your bins are collected without any issues.
Find your bin collection schedule by entering your street address on our My Neighbourhood page. Stay informed about when each of your bins will be collected next, so you never miss a pickup.
If your bin was missed or partially emptied on your usual collection day, let us know through our easy reporting system and request a collection.
Whether you need a new or replacement bin for your home or business, you can order it online quickly and easily. Find out the steps and requirements for getting your new bins delivered.
If your household or business generates more waste than a standard bin can handle, order additional rubbish and recycling bins to meet your needs. Learn about the options and costs involved.
If you no longer need an extra rubbish, recycling, or food and garden waste bin, find out how to cancel it. Follow the simple steps to adjust your bin services to your current needs.
Report any damaged, missing or stolen bins and request replacements to ensure your waste disposal routine remains uninterrupted. Learn about the process and timeline for getting a new bin.
Find out what items go into your rubbish, recycling, and glass recycling bins. Follow our simple guide to help sort your waste properly and support effective waste management in our community.
Learn which food scraps and garden waste items are acceptable in your green bin. Discover tips on how to maximise your composting efforts and keep your bin from attracting pests.
We offer free Braille bin identification stickers to assist people with vision impairments find the right bin. Order your free stickers for a better waste management experience.
We're changing the lids on rubbish bins from dark green to red to comply with the Victorian Government’s new standard bin lid colours. If your rubbish bin still has a dark green lid, visit this page to learn what steps to take.