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New service hub opens in Whittlesea

New service hub opens in Whittlesea

Thursday, August 10, 2023

A new hub bringing Council services to Whittlesea township and surrounds is set to open in the centre of town later this month.

From 31 August residents will be able to drop in to talk to Council’s customer service staff from 9.30am to 5pm Monday to Friday.

The Whittlesea Service Hub will be able to take cashless payments and help residents and businesses with a range of services.

People will also be able to drop-in to talk with specialist Council staff throughout the week from 9.30am until 4pm.
• Monday – rates
• Tuesday – business concierge
• Wednesday – building services
• Thursday – planning services

Residents will be able to use the on-site engagement kiosk to provide their feedback on various local projects and on Monday, Tuesday and Friday there will be a virtual planning booth.

Chair Administrator Lydia Wilson said the hub was an important part of the commitment to make interacting with Council easier and more convenient for the community.

“As well as bringing many of our services online, we recognise that some people like to visit us in person and for many in the north of our municipality driving to South Morang for customer service is a challenge,” she said.

“We are looking forward to delivering exceptional customer service right in the heart of Whittlesea township.”

The Whittlesea Service Hub is located at 63 Church Street, Whittlesea.